KS Palia Tour and Travels ("Company", "we", "us", or "our") respects the privacy of its customers, passengers, visitors and users ("you" or "User"). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, use our booking services, contact us, make a reservation or otherwise interact with our services.

By using our website, booking a ticket, providing your information or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending upon the services used by you, we may collect the following information:

2. How We Use Your Information

We may use your information for the following purposes:

1. Processing and confirming your bookings.
2. Issuing tickets, invoices and booking confirmations.
3. Providing transportation and travel services.
4. Contacting you regarding your booking.
5. Sending journey-related notifications.
6. Processing cancellations, refunds and rescheduling requests.
7. Providing customer support.
8. Verifying identity where required.
9. Processing payments through authorised payment providers.
10. Preventing fraud, misuse and unauthorised transactions.
11. Complying with applicable laws and governmental requirements.
12. Maintaining business and accounting records.
13. Improving our services, website and customer experience.
14. Handling complaints, disputes and legal claims.
15. Sending promotional communications where permitted and, where required, with your consent.

3. Sharing of Information

We may share necessary information with trusted third parties where reasonably required to provide our services, including:

• Payment gateway/service providers
• Technology and website service providers
• Booking and ticketing platforms
• Transportation/service partners
• Customer-support providers
• Government authorities and law-enforcement agencies where legally required
• Professional advisers, auditors and legal advisers
• Insurance/service providers, where applicable

We only intend to share information that is reasonably necessary for the relevant purpose. We do not intend to sell or commercially trade your personal information to unrelated third parties.

4. Payment Security

Payments made through our website or booking channels may be processed by third-party payment service providers. The Company does never request customers to share:

• ATM PIN or UPI PIN
• CVV code
• Internet banking password
• OTP for purposes unrelated to payment authentication

Customers should never disclose such confidential information to any person claiming to represent KS Palia Tour and Travels.

5. Cookies

Our website may use cookies and similar technologies to remember user preferences, maintain active sessions, improve website functionality, analyze traffic, enhance user experience, and support security and fraud prevention. You may configure your browser to reject certain cookies, although disabling cookies may affect some website features.

6. Data Retention

We retain personal information for as long as reasonably necessary for providing our services, maintaining booking and financial records, complying with legal and tax requirements, resolving disputes, preventing fraud, and enforcing our agreements. Afterward, information is deleted, anonymised or securely disposed of.

7. Data Security

We implement reasonable technical, administrative and organisational measures to protect personal data against unauthorised access, disclosure, loss, misuse, alteration, and destruction. However, while we take robust precautions, no transmission over the internet can be guaranteed 100% secure.

8. Third-Party Websites

Our website may contain links to third-party portals, payment gateways or partners. Once you leave our domain, the privacy policies of those external websites govern. KS Palia Tour and Travels is not responsible for the privacy practices of third-party platforms.

9. Children's Privacy

Our services are primarily intended for individuals capable of entering into legally enforceable transactions. Where information relating to a minor is required for booking, it must be provided with the involvement and consent of a parent or legal guardian.

10. Your Rights and Choices

Subject to applicable law, you may request access to information held about you, request corrections to inaccurate data, request deletion where permissible, withdraw consent, opt out of promotional messages, or raise a privacy-related inquiry.

11. Marketing Communications

Where permitted, we may share updates regarding new routes, special offers, and travel service updates. You may opt out anytime by following the unsubscribe instructions or contacting us. Essential operational communications relating to active bookings will continue.

12. Grievance / Privacy Complaints

For privacy-related questions, requests or complaints, please reach out directly:

13. Changes to this Privacy Policy

We may modify this policy periodically to reflect operational, technological, or regulatory developments. Updated versions will be published directly on this page with the latest revision date.

14. Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of India. Any disputes relating to privacy shall fall under the applicable regulatory jurisdiction.