KS Palia Tour and Travels • Effective Date: September 2026
These Terms & Conditions ("Terms") govern the use of the services provided by KS Palia Tour and Travels ("Company", "we", "us" or "our"), including bus transportation, ticket booking, tour and travel-related services.
By booking a ticket, making a payment, accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.
The passenger is responsible for:
Passengers are advised to reach the designated boarding point sufficiently before the scheduled departure time. The Company shall not ordinarily be responsible for a passenger missing the bus due to:
Cancellation shall be governed by the cancellation rules applicable to the particular ticket/service at the time of booking. Unless specifically stated otherwise, the Company may apply cancellation charges based upon the time remaining before scheduled departure.
| Cancellation Time | Refund Eligible |
|---|---|
| More than 48 hours before departure | 90% of eligible fare |
| 24–48 hours before departure | 75% of eligible fare |
| 12–24 hours before departure | 50% of eligible fare |
| Less than 12 hours before departure | No refund |
| After departure / No-show | No refund |
If a passenger fails to board the bus at the designated boarding point and scheduled departure time, the booking may be treated as a No-Show. Unless otherwise specified in the applicable ticket terms, no refund shall be payable for a No-Show.
Requests for changing journey date, boarding point, destination, or passenger details may be permitted subject to availability and the applicable charges. The Company reserves the right to refuse a change request where operationally impractical or where the request is made too close to departure.
Scheduled departure and arrival times are indicative and may be affected by traffic, weather, road conditions, vehicle breakdown, government restrictions, accidents, route diversions, road construction, public disturbances, natural disasters, or other circumstances beyond the Company's reasonable control. The Company shall make reasonable efforts to minimise delays but does not guarantee exact arrival times.
For operational, safety or regulatory reasons, the Company may change the vehicle, route, boarding point, drop point, reschedule departure, or make other reasonable operational adjustments. Where reasonably practicable, passengers shall be informed of material changes.
Where seat selection is available, the selected seat will be subject to operational availability. The Company may change the assigned seat or vehicle due to replacement, operational requirements, safety considerations, maintenance, or technical issues. The Company shall endeavour to provide a reasonably equivalent alternative where possible.
Passengers are responsible for their personal belongings and should not leave valuables unattended (cash, jewellery, mobile phones, laptops, electronics, or important documents). The Company may prescribe reasonable luggage limits depending on the service. Prohibited, dangerous, illegal or hazardous items shall not be carried.
If an item is lost during the journey, the passenger should immediately contact the Company with Booking number, Journey details, Date of travel, Seat number, and Description of the lost item. The Company shall make reasonable efforts to assist in locating the item but cannot guarantee recovery.
Passengers must behave responsibly and respectfully towards drivers, conductors, employees, fellow passengers, and service providers. Abusive behavior, threats, violence, harassment, property damage, consumption of prohibited substances, or creating disturbance may result in refusal of service or removal from the vehicle without refund.
Smoking, vaping or consumption of prohibited substances inside the vehicle is strictly prohibited. Passengers must comply with applicable laws and safety instructions relating to alcohol and other substances.
Passengers must follow reasonable safety instructions issued by the driver, conductor or authorised personnel, including wearing seat belts where available. The Company reserves the right to take reasonable measures necessary for passenger and vehicle safety.
Passengers travelling with children or minors are responsible for their supervision and safety. The Company may require appropriate ticketing, identification or documentation in accordance with applicable rules.
Passengers should inform the Company in advance regarding any special assistance reasonably required for travel. Passengers are responsible for carrying their prescribed medicines and necessary medical documents.
Where the Company facilitates services provided by third parties (hotels, cab operators, payment gateways, etc.), such services are governed by the third party's own terms and conditions. The Company shall not be responsible for matters exclusively attributable to independent third-party providers.
The Company accepts payments through UPI, Debit/Credit Cards, Net Banking, Payment gateways, or Cash. A booking shall not be considered confirmed merely because the customer has initiated a payment.
If money has been debited from the customer's account but the booking is not confirmed, the customer should contact the Company with transaction reference details. The Company will verify with the gateway or bank before processing confirmation or refund.
Applicable taxes, government levies, booking charges, convenience charges or other disclosed fees may be added to the fare as applicable and communicated at the time of booking.
The Company reserves the right to cancel or suspend bookings where fraud, identity misuse, payment misuse, or suspicious activity is suspected, and report such activity to the appropriate authorities.
To the extent permitted by law, the Company shall not be liable for losses arising solely from circumstances beyond its reasonable control, including traffic, weather, road closures, strikes, technical failures, or force majeure events.
The Company shall not be considered in breach of these Terms where performance is prevented by natural disasters, severe weather, war, civil disturbance, government orders, epidemics, or extraordinary circumstances. In such cases, the Company may reschedule or cancel the service subject to applicable refund policies.
The Company makes reasonable efforts to keep website information accurate. Occasional errors relating to timings, fares, routes, or descriptions may occur and will be corrected as detected.
All website content, including logos, brand names, text, graphics, designs, software, and layout belonging to KS Palia Tour and Travels shall not be copied, reproduced, or commercially exploited without prior written permission.
The collection and processing of customer information is governed by the Company's Privacy Policy, which forms an integral part of these Terms.
For booking-related complaints, refund requests or service issues, customers may contact:
The Company shall endeavour to resolve genuine customer complaints within a reasonable period. Where third-party or banking verification is required, additional time may be needed.
The Company may modify these Terms from time to time. Updated Terms will be published on the website. Continued use of the services after modifications constitutes acceptance.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms shall be governed by the laws of India. Disputes arising from the services shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Lakhimpur Kheri, Uttar Pradesh.
By booking a ticket or using the services of KS Palia Tour and Travels, the customer acknowledges that they have read, understood and agreed to these Terms & Conditions and the applicable Privacy Policy.
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